Frequently Asked Questions
Everything you need to know about your Meditherapy journey.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of delivery for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Yes, Meditherapy is committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly skincare solutions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I know which product is right for my skin type?
Each product page includes a 'Skin Type' guide. If you need personalized advice, you can take our online Skin Quiz or contact our beauty consultants via live chat.
Do you ship internationally?
Currently, we ship to over 20 countries. International shipping rates and delivery times vary by location and are calculated at checkout.